Bà Rịa – Vũng Tàu The Grand Ho Tram Strip tuyển Guest Relations Manager

The Grand Ho Tram Strip tuyển Guest Relations Manager
- Yêu cầu công việc:

• Engaging leadership that inspires and empowers the Front Desk, Business Center and Retail Shop staff.
• Make certain that areas of accountability are executed in uncompromised levels. Proper utilization of resources is a must.
• Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
• Produces regular and special reports; maintains required records and files.
• Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.
• Train, motivate and provide on-going communication to staff to deliver first-class service with unmatched elegance and professionalism while promoting a culture of accountability.
• Propose staff changes in assigned areas of vacations, leaves of absence and release of staff.
• Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.
• Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.
• Conceive and sustain a refined, efficient and yet welcoming arrival/departure, transportation, curbside, bell, valet, door, and guest parking and airport experience.
• Research cutting edge guest services and then create, train and maintain these services where maximum revenue is being generated, costs are being controlled and guest expectations are being surpassed.
• Insist luggage; car and personal belongings of the guest are always treated with the upmost respect, caution and security.
• Prepared to execute Manager on Duty responsibilities when necessary.

- Yêu cầu chuyên môn:

• Two – Four years experience working required.
• One year management experience required.
• One-year department experience preferred.
• Bachelor degree is required and Higher Education is preferred.
• Microsoft Office knowledge required.
• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
• Must present a well-groomed appearance.
• Exceptional and professional communication skills, both oral and written.
• Organized, can multi-task, superior problem solving skills and detail-oriented.
• Proven record in maintaining unfailing, high quality service levels in luxury hotel.
• Recognized experience in training and empowering employees who are also held responsible and given consistent feedback.
• Capacity to foster productive relations with peers and assure teamwork is the prevailing way to do business.

- Liên hệ: ​

1. The Grand Hồ Tràm Strip
   Địa chỉ: Phước Thuận, Xuyên Mộc, Bà Rịa – Vũng Tàu, Việt Nam
   Điện thoại: +84 64 378 8888
   Email: info@thegrandhotram.com
   Fax: +84 64 378 8669
   1.